Lost phone · Greece
Lost or stolen phone in Greece: the numbers that still work.
In Greece, emergencies answer on 112, and there's a separate tourist-assistance line (+30 1571) staffed for visitors - both are on this page.Your phone is gone and you're holding a borrowed one, so everything here dials from any handset - no apps, no account, every number a tap-to-call link. Work top to bottom.
Last verified: 2026-07-21 · compiled from official sources listed below
Emergency numbers
Reporting it to the police
Report theft in person at the nearest police station or a Tourist Police (Touristiki Astynomia) office - Athens has a 24-hour tourist police desk. The Tourist Police line 1571 (from abroad +30 1571) has English, French and German operators. The report cannot be filed by anyone else on your behalf; bring your passport. If you have already left the area (e.g. flew home), you can email the airport police to forward a description to the local station.
- Tourist assistance line: +30 1571
- Report online: https://www.gov.gr/en/org/astynomia/kataggelies
Blocking your SIM
These are Greece's carriers - use them if your number is local. If your SIM is from your home country, call your own carrier's lost-phone line instead; nobody here can block a foreign SIM.
| Carrier | Lost-phone line | Official page |
|---|---|---|
| Cosmote (OTE Group) | +30 6971 013888 works from abroad | Block online ↗ |
| Residential customer care 13888; from abroad dial +30 6971 013888 (business +30 6971 013818). Give them the IMEI to suspend service; manage via My COSMOTE. From-abroad number sourced from Cosmote support listings - verify against the carrier's own contact page. | ||
| Vodafone Greece | +30 6944 403930 works from abroad | Block online ↗ |
| In Greece call 13830 to block the SIM immediately. From abroad Vodafone lists a dedicated lost/stolen line +30 6944 403930 (general customer service from abroad +30 6944 403830). Device lock at a store needs a police report with the IMEI. | ||
| Nova (formerly Wind/Nova, United Group) | +30 211 9552000 works from abroad | Block online ↗ |
| Residential customer service 13831; from abroad +30 211 9552000 (business +30 211 1004100). 24/7 support in Greek and English. Call to block a lost/stolen SIM. International number sourced from Nova support listings - verify against the carrier's own contact page. | ||
Your embassy
If your passport went with the phone, your embassy or consulate issues the emergency travel document - the local police can't. The official directory of foreign missions in Greece is here: find your embassy ↗. Bring the police report from the step above.
Getting back online
Greek prepaid SIMs and eSIMs require ID registration (passport) - the government mandates registration of prepaid mobile connections, so expect to show ID in-store or complete KYC in-app. On a borrowed device a fresh tourist eSIM can be activated if you can pass ID verification and reach your account/email.
Sources
- https://help.cosmote.gr/en/article/PROD-6517/KW376
- https://www.vodafone.gr/en/ypostirixi/faqs/elegchos-asfaleia-kinitis-syskevis/ti-prepei-na-kano-an-echasa-i-mou-eklepsan-ti-syskeui-mou
- https://www.vodafone.gr/en/ypostirixi/faqs/roaming/chrisimoi-arithmoi-klisis-pros-ellada-otan-vriskomai-sto-exoteriko
- https://nova.gr/eksipiretisi-pelatwn
- https://www.astynomia.gr/citizens-guide/direct-lines/?lang=en
- https://www.gov.gr/en/org/astynomia/kataggelies
- https://www.mfa.gr/en/contact/foreign-missions-in-greece/
Next time, don't go hunting for this page.
These numbers plus your own - your person, your bank's freeze line, your insurer - on one encrypted page you can open from any borrowed browser with just your name and a PIN.
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