Lost phone · France
Lost or stolen phone in France: the numbers that still work.
In France, emergencies answer on 112, and 1 of France's 3 big carriers will take your SIM-block call from abroad.Your phone is gone and you're holding a borrowed one, so everything here dials from any handset - no apps, no account, every number a tap-to-call link. Work top to bottom.
Last verified: 2026-07-21 · compiled from official sources listed below
Emergency numbers
Reporting it to the police
Report theft in person at the nearest commissariat de police (cities) or gendarmerie (rural). For theft by an unknown offender you can file entirely online on the Ministry of the Interior's official "Ma Securite / Plainte en ligne" portal and receive an electronic receipt. Note: the online plainte is a summary without full legal value, so if you are claiming on insurance file a full plainte in person and get the original proces-verbal. Bring your passport and the phone's 15-digit IMEI (dial *#06# on the phone while you still have it).
- Report online: https://plainte-en-ligne.masecurite.interieur.gouv.fr/
Blocking your SIM
These are France's carriers - use them if your number is local. If your SIM is from your home country, call your own carrier's lost-phone line instead; nobody here can block a foreign SIM.
| Carrier | Lost-phone line | Official page |
|---|---|---|
| Orange France | +33 9 69 32 04 89 works from abroad | Block online ↗ |
| Orange's help page gives 3900 in France and a dedicated 24/7 worldwide loss/theft line +33 9 69 32 04 89 from abroad (the generic customer-service line +33 9 69 39 39 00 also works from abroad). You can also call +33 6 07 62 64 64 from abroad to suspend the line / renew the SIM. Line suspension is fastest via the Espace client / Orange app ("mobile perdu ou vole"); give the 15-digit IMEI to block the handset. | ||
| SFR | domestic lines only - see notes | Block online ↗ |
| SFR's own help page documents 963 (from an SFR mobile) or 09 70 83 0 963 (from a landline) to suspend a lost/stolen line, or self-service via the SFR Espace client ("Suspendre ma ligne", within ~2 hours). No official +33 international suspension number is published on SFR's own pages - from abroad use the Espace client, or have someone in France call the numbers above. | ||
| Bouygues Telecom | domestic lines only - see notes | Block online ↗ |
| Bouygues Telecom's official route for loss/theft is immediate line suspension from your customer account (select the line, "Suspendre une ligne"), then a police report with the IMEI. A dedicated +33 international suspension number is not published on Bouygues' own consumer help page - from abroad use the Espace client / app self-service. | ||
Your embassy
If your passport went with the phone, your embassy or consulate issues the emergency travel document - the local police can't. The official directory of foreign missions in France is here: find your embassy ↗. Bring the police report from the step above.
Getting back online
France does not require ID registration for prepaid SIMs, so a local Orange/SFR/Bouygues/Free tourist SIM can be bought quickly at a store or airport (bring a passport anyway for the purchase). A travel eSIM bought online works well on a borrowed eSIM-capable phone and can be activated before you even reach a shop.
Sources
- https://assistance.orange.fr/mobile-tablette/tous-les-mobiles-et-tablettes/depanner/mobile-casse-perdu-ou-vole/perte-casse-ou-vol-de-votre-mobile-nos-conseils-pour-vous-accompagner-_68142-68930
- https://assistance.red-by-sfr.fr/depannage-telephone-perdu-vole.html
- https://www.assistance.bouyguestelecom.fr/s/article/suspension-temporaire-ligne-mobile
- https://plainte-en-ligne.masecurite.interieur.gouv.fr/
- https://www.masecurite.interieur.gouv.fr/en/procedures/online-complaint
- https://www.diplomatie.gouv.fr/fr/le-ministere-et-son-reseau/annuaire-des-ambassades-et-consulats-francais-a-l-etranger/
- https://fr.usembassy.gov/services/assistance-for-victims-of-crimes-in-france/pickpockets-in-paris-how-to-avoid-becoming-a-victim/
Next time, don't go hunting for this page.
These numbers plus your own - your person, your bank's freeze line, your insurer - on one encrypted page you can open from any borrowed browser with just your name and a PIN.
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